Help Center
We’re here to help you get the most out of RenderBox.
Email us at support@renderbox.space
We reply by email to the address you write from.
Resources
Common problems
Connection Problems
Symptoms
- Can't connect to your machine over SSH
- Render Studio won't load
- High latency or timeout errors
Solutions
- Check your own internet connection
- Confirm your machine shows Running in the dashboard before connecting
- Double-check the host and port shown in your machine details — they're specific to each instance
- If the browser warns about the Render Studio certificate, choose Advanced, then Proceed
Render Studio Issues
Symptoms
- Notebook interface is slow to respond
- Kernel disconnects mid-session
- Uploads or downloads are slow
Solutions
- Refresh the Render Studio tab and reconnect
- Close other bandwidth-heavy applications on your device
- Check whether your ISP is throttling your connection
- Restart the machine if the kernel stays disconnected
Machine Won't Start
Symptoms
- Machine is stuck in a starting state
- Dashboard shows a failed status
- Start button is not responding
Solutions
- Wait a few minutes for provisioning to complete
- Check your account balance has sufficient credits
- Stop the machine, then start it again
- Contact support if the issue persists
Billing Questions
Symptoms
- Unexpected charges on your account
- Credit balance not updating
- Need to request a refund
Solutions
- Review your usage history in the billing dashboard
- Remember you're billed for the exact time your machine runs, checked every 5 minutes plus a final charge when you stop
- Stop machines when not in use to avoid ongoing charges
- Contact support for billing disputes or refund requests
Get help faster
When contacting support, include as much of the following as possible:
- Your Machine ID (found in the dashboard)
- Screenshots or terminal output showing the issue
- Steps to reproduce the problem
- Your device, operating system, and whether you're using SSH or Render Studio