Help Center
We’re here to help you get the most out of RenderBox.
Email us at support@renderbox.space
Replies within one business day.
Resources
Common problems
Connection Problems
Symptoms
- •Can't connect to your machine over SSH
- •Render Studio won't load
- •High latency or timeout errors
Solutions
- ✓Check the RenderBox status page for outages
- ✓Confirm your machine shows Running in the dashboard before connecting
- ✓Double-check the host and port shown in your machine details — they're specific to each instance
- ✓Select a server region closer to your location
Render Studio Issues
Symptoms
- •Notebook interface is slow to respond
- •Kernel disconnects mid-session
- •Uploads or downloads are slow
Solutions
- ✓Refresh the Render Studio tab and reconnect
- ✓Close other bandwidth-heavy applications on your device
- ✓Check whether your ISP is throttling your connection
- ✓Restart the machine if the kernel stays disconnected
Machine Won't Start
Symptoms
- •Machine is stuck in a starting state
- •Dashboard shows a failed status
- •Start button is not responding
Solutions
- ✓Wait 2-5 minutes for provisioning to complete
- ✓Check your account balance has sufficient credits
- ✓Stop the machine, then start it again
- ✓Contact support if the issue persists
Billing Questions
Symptoms
- •Unexpected charges on your account
- •Credit balance not updating
- •Need to request a refund
Solutions
- ✓Review your usage history in the billing dashboard
- ✓Remember you're billed for the exact time your machine runs, checked every 5 minutes plus a final charge when you stop
- ✓Stop machines when not in use to avoid ongoing charges
- ✓Contact support for billing disputes or refund requests
Get help faster
When contacting support, include as much of the following as possible:
- ✓Your Machine ID (found in the dashboard)
- ✓Screenshots or terminal output showing the issue
- ✓Steps to reproduce the problem
- ✓Your device, operating system, and whether you're using SSH or Render Studio