Refund Policy

Last updated: June 2026

1. Used Credits

Credits that have been consumed by running machines are non-refundable. This reflects the compute resources that were provisioned and used on your behalf.

2. Unused Credits

Unused credits may be refunded within 14 days of the original purchase date. To request a refund of unused credits, contact support@renderbox.space with your account email and the amount you would like refunded.

3. Service Outages

If RenderBox experiences an outage or service interruption caused by our platform (not by third-party infrastructure or factors outside our control), affected users will receive automatic credit for the duration of the interruption. This credit will be applied to your account within 5 business days.

4. Disputed Charges

If you believe you have been charged incorrectly, contact support@renderbox.space within 30 days of the charge. Include your account email and a description of the issue. We will investigate and respond within 3 business days.

5. Refund Processing

Approved refunds are returned to the original payment method. Refunds typically appear within 5 to 10 business days depending on your card issuer.

6. Contact

For all refund requests and billing disputes, contact us at support@renderbox.space.